One job, start to finish
What happened after Sam sent one email.
Every message in this job, in order. Sam described the car once, said yes to StandIn's plan, approved its first emails, and picked a car at the end. StandIn did everything in between.
Different businesses usually ask the same questions: how much you want to spend, which dates work for you, and so on. Your StandIn doesn't forward each one to you. The first time a business asks something your StandIn doesn't already know, it asks you, once. After you've answered, it gives that same answer to every other business that asks. However many businesses are in the conversation, you answer each question one time.
- Dealers contacted9
- Dealers that replied6
- Cars considered11
- Cars shortlisted3
- Days2
- Emails StandIn wrote25
- Emails Sam wrote3
"I want a used Toyota RAV4, 2020 or newer, under $25,000, within 50 miles of me. It has to have adaptive cruise control."
Here's my plan. There are 9 Toyota dealers within 50 miles of you, and at each one I found the person in charge of used cars, such as Maria Chen, Used Car Manager at Northgate Toyota. I'll ask each for the cars that match, the out-the-door price (the total with every fee included), and whether each car has adaptive cruise. Shall I go ahead with all 9?
"Yes, go ahead."
Before anything went out, Sam saw the 9 emails as drafts and approved them, and chose to let StandIn handle the replies from there.
Sent the same inquiry to all 9, each addressed by name to that dealer's used-car manager.
6 dealers wrote back with 11 cars between them, prices, and 5 questions, such as whether a 2021 would do. StandIn answered all 5 from what Sam had already told it. 3 dealers didn't reply.
Sent each of them a polite reminder.
Set aside 2 cars without adaptive cruise and 3 priced thousands over budget. For each remaining car, told the dealer the best price another dealer had offered and asked whether they could beat it.
Three cars are worth your time. Prices below are the final, negotiated totals:
- 2022 RAV4 XLE, 31,000 miles · Northgate Toyota, 12 miles awayDealer first quoted $25,600 · negotiated to $24,750
- 2021 RAV4 LE, 38,000 miles · Valley Auto Sales, 8 miles awayDealer first quoted $23,900 · negotiated to $22,600
- 2020 RAV4 XLE Premium, 44,000 miles · Parkside Motors, 27 miles awayDealer first quoted $24,200 · negotiated to $23,100
"The 2021 LE at Valley Auto. Tell them I'll come in Saturday morning."
Asked them to hold the car for Sam on Saturday morning. Because that books a visit, the email waited for Sam's OK before it went out. Valley Auto confirmed 10 a.m.